How to use our website

Creating templates for frequently ordered products is a smart way to save time when it's time to reorder. To get started: Add the items to your shopping cart . In the cart you will see a button "Save as Template". Once you click "Save as Template" you may assign a name for your template. If you would like to share your list with other users in your organisation, select "Save as Company Template" - this will allow all users access to this template.

Your Account Manager will be able to assist you with increasing your 30-day trading account limit. Click HERE to make an enquiry and your account manager will make contact with you.

Our website will allow you to upload a CSV file to create orders. This file will need to have the model number and QTY. When using the feature please note it will not split this data to separate orders. It will appear as one order only.

Resetting your password is easy and secure with the password reset option on our website. By clicking on the link below and entering your username, we will email you a secure link to reset your password. Click HERE to reset your password.

To ensure your password is safe and secure, we do have specific criteria for creating/resetting a new password. Your password must have a minimum of 12 characters in length, 1 uppercase letter, 1 lowercase letter and 1 numeric character.

Cookies are small text files with snippets of your data. They can be used to identify you, when you login to a website. When you visit a website, that site can only access the information stored for it, and no other website. Our website uses cookies to improve your online experience by remembering your email address for the next time you login.

The Good Guys Commercial is committed to protecting the privacy of your Personal Information, not only because of our legal and ethical commitments to compliance with the law but also because we know that you care how information about you is used and shared. For more information please view our Privacy Policy HERE

No, The Good Guys Commercial does not sell or allow you to pay with gift cards for commercial orders.

Logins are only designed for 1 person at a time, please reach out to your Buyer Administrator to create separate logins.

The Buyer Administrator within your organisation has access to create user logins. Please reach out to your Buyer Administer to request a login.

You can configure Account preferences within your profile to enhance your purchasing experience.

You can update a mixture of shopping preferences and account details within the Account preferences. You can update the Fast Order Entry Lines, Default Records per Page, Contact Phone Number, Mobile Phone Number and Job Title.

At The Good Guys we have access to products we don't selling in stores. These products are displayed on our website with a banner saying "Online Only". The approximate ETA is shown on the product page, and we order these goods in for you when you place your order online. These products are delivery only.