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NSW Household Washing Machine Exchange Program

NSW Household Washing Machine Exchange Program

Update August 2026

Applications closed. All washing machines have been allocated and this round of the program has closed.

Applications for washing machines that have already been submitted will continue to be reviewed. Due to high interest, this may take up to 10 business days.

To be kept up to date with any future rounds of the washing machine exchange, please subscribe to email updates. Please note, subscribing to updates means you will receive email alerts but you will still need to submit an application for a washing machine in any future rounds..

How the program works

This new round of the NSW Washing Machine Exchange program opened on 10 August 2026 and will close when all washing machines have been allocated for that round. Eligible applicants will pay $250, which includes the replacement front load washing machine, delivery, installation and GST and removal of your old top load washing machine.

For further information please visit our Washing Machine Exchange program | NSW Government Water.

1. Check Eligibility
Eligible applicants in NSW can replace their top load washer with a subsidised energy and water efficient front load washer. Click to check eligibility.

Check Eligibility

2. Apply
The approval process is managed by the NSW Government through a web form application hosted on their website.

Apply Now

Processing eligible orders

After applying online via the NSW Government's website, if eligible, your order will be sent to The Good Guys Commercial department for payment.

You will receive an SMS to your mobile phone from The Good Guys Commercial with a secure payment link. You will have 21 days to make payment. Your order will be allocated once payment is made.

When payment is received, The Good Guys Commercial will contact you via SMS or email to book in a date for delivery.

For regional areas, you will be contacted by phone to coordinate a time when we will be in your area.

Once your washer is delivered, you will receive a digital Tax invoice via SMS or e-mail confirming the total cost of the washing machine, including delivery.

If you are unable to pay your contribution online via the payment link, contact The Good Guys Commercial:

Delivery and installation

The Good Guys Commercial will deliver and install your washing machine, and delivery costs are included in the purchase cost. Delivery is a mandatory part of the program. The Good Guys Commercial will remove your old top load washing machine for recycling when they deliver your new machine.

Eligible water efficient Washing Machine

The LG 8kg front load washing machine (600W x 850H x 565D mm) is the eligible model for the NSW 2026 Washing Machine Exchange Program. This washing machine is water efficient with a 4.5 star WELS rating and energy efficient, with a 4.5 star energy rating. It features an inverter direct drive motor, six wash motions, and durable internal components for reliable day-to-day performance across a range of fabrics.

Please note: The total cost to eligible customers is $250, including GST.

NSW Household Washing Machine Exchange Program FAQs

The Washing Machine Exchange Program helps low-income households benefit by upgrading their inefficient top loader washing machine to a water and energy efficient frontload model at a subsidised price to help save water and ease the cost of living.
To meet the eligibility criteria for the Washing Machine Exchange Program you must:

  • Be a resident of NSW
  • Be more than 18 years old
  • Hold a valid Pensioner Concession Card, Health Care Card* or Low Income Card from Centrelink or Department of Veteran Affairs
  • Have an existing top-loading washing machine to exchange.
*A Commonwealth Seniors Health Card is not sufficient for this offer

No. The purchase must be made after the application is fully approved.

After you have applied and been approved, you will need to make the payment of $250 in order to secure your front load washer.
You will receive a payment link via SMS or an email to make this payment.

After you have applied and been approved you have 21 days to make the payment of $250. If payment is not made in the 21 days your order will be cancelled and you will need to reapply by visiting the application page.

When your item is ready for delivery a SMS/ email will be sent for you to book in your delivery, on a day that will suit you. You will need to be home to take this delivery. On the morning of your delivery, you will be advised an approximate time frame.

For regional,country and remote areas deliveries operate on a weekly schedule. Customers will be contacted over the phone, two business days prior to delivery to confirm details. You will also receive a call on the day of delivery to provide an estimated delivery window. If you’re not home on the day of delivery, you will be rescheduled for a future date.

As it is part of the agreed program, our delivery drivers must pick up your top loader washer, this machine must be empty and a clear path for the drivers to pick this up and take it away. To enable a smooth delivery of your appliance, please ensure;

  • There is clear access along the intended path of the appliance
  • You or another authorised person is present for delivery (appliances cannot be left without an authorised signature)
  • The delivery vehicle can park adjacent to your premises
  • Secure any pets for the duration of the delivery
  • For an existing appliance that the delivery team are removing, please disconnect, empty and clean, prior to the arrival of the delivery team. Please do not remove this from its current location

We are sorry to hear this, please call us on 1300 225 564 and one of our team members will help you get this sorted. Or you can email us on commercialsupport@thegoodguys.com.au

For expected savings please visit washingmachines.water.dcceew.nsw.gov.au/faq.

The Good Guys Commercial will be delivering all the front load washers from our Home Delivery Centre not the local stores.

Please contact The Good Guys Commercial on 1300 225 564. By letting us know as soon as you can that your availability for delivery has changed we will be able to work with the delivery drivers and organise a new day for you.

As mentioned on the application page, delivery for these washers can take up to 12 weeks from the date we receive your payment. The Good Guys Commercial will be supplying the new washer in order of customers payment date, not the application date .

No. As per the application form you have completed, we must collect a top loader washer at the time of the delivery.

Please call our team on 1300 225 564 where they will be able to assist you further. Please note we can not take payments in our local stores.

This program will only supply an 8kg front loader and we cannot change this size for you.

This program will be open until the total number of washing machines for this round have been exhausted. Based on the initial round it is highly likely this will be reached within 2 weeks of opening.

Many modern front load washers are designed with an internal heater that warms the incoming cold water to the precise temperature required for each cycle. Because the machine can heat the water itself, a hot water hose is not needed.

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