Delivery

For large big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers and TVs delivered by The Good Guys, if you have selected a delivery date, your order will be delivered on the selected date. We'll contact you 24 hours prior to delivery with your delivery window.

On the day of your delivery our driver will send you a tracking link notifying you that they are on their way.

For smaller items you will receive tracking information via email or SMS when your item is on board for delivery with a courier. A notification or calling card will be left for you letting you know that your order is waiting for collection at your local depot if you are not home to accept your delivery

For our Delivery Terms & Conditions, click here. https://thegoodguys.sirv.com/Content/2023FY/Terms/wk47/home-delivery-terms.pdf

For our Refunds, Returns & Cancellation policy, click here.

The estimated shipping or delivery times for your order is displayed on the product page and the cart page.

Delivery to parts of Far North Queensland, Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant amount of time and are subject to local transport schedules.

Should there be any issues with stock availability, The Good Guys will contact you to advise of any delays. If you have any questions about your delivery, you can find the store dispatching your order on your confirmation email, the stores name and phone number is listed for any questions you may have.

The Good Guys do not deliver to PO Boxes or Parcel Lockers or international addresses.

The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.

The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address

If you need your product installed, there is an extensive range of fully guaranteed installation services available for purchase from The Good Guys Home Services. Please call us on 1300 225 564 and one of our team members will be able to assist you.

The delivery team will ask you to sign a proof of delivery and may photograph the item appliance. If there are any aspects of the delivery that you are unhappy with, please advise your store of purchase. We value feedback - upon completion of the delivery, you may receive an sms asking you to rate our service, please take this opportunity to rate your delivery experience with The Good Guys.

In most areas our delivery team will text you a link to a live track and trace, and will contact you on approach to your delivery. If our delivery team are running ahead or behind schedule, they will again contact you to advise a revised expected delivery window.  In some delivery areas contact by our delivery crews will vary.  Please check with your store of purchase.

YOUR PREPARATION

To enable a smooth delivery of your appliance, please ensure;

   • There is clear access along the intended path of the appliance

   • You or another authorised responsible person is present at the time of delivery

      (appliances cannot be left without an authorised signature)

   • That the delivery vehicle can park immediately adjacent to your premises

   • You secure any pets for the duration of the delivery

   • For an existing appliance that the delivery team are removing, please disconnect,

       empty and clean, prior to the arrival of the delivery team.

Our delivery days to most areas are 7 days a week (excl. some public holidays) from 7am to 6pm. Our delivery team will contact you no later than the morning of your requested delivery date. Delivery days and contact by the delivery team for some delivery areas may vary.

For larger items (e.g. Fridges >500Lt’s) our carrier crew may contact you to ask some important questions to plan your delivery, if you are aware of any circumstances which may affect the safe & efficient delivery of your appliance product (eg stairs, obstructed access, steep driveway, etc.), it is important you let our carrier crew know during this phone call.

The appliance will be removed from manufacturer packaging. Any securing tapes, straps or bolts will be removed. Standard inclusions (eg shelves, drawers) will be setup. Manufacturer instruction manuals, warranty information, etc. will be separated from the packaging and handed to you or placed close to the appliance. We will perform basic setup of the goods appliance, for instance placement of internal shelves, drawers, kickboard / plinths, attach handles.

The delivery team will plug in power cords, connect inlet/outlet hoses to existing plumbing as supplied standard with the appliance for fridges, freezers, washing machines and dryers (Dishwasher, cooking and TV connection is not available with this service).

They will level, turn the power on and turn taps on. They will not make connections if existing cords or hoses supplied as standard, are not within reach of fittings, the existing fittings are not compatible, modifications to cabinetry are required, or it would be unsafe to make a connection (e.g. a leaking tap, a damaged power outlet). If they are unable to make a connection, they will advise you of the reason.

If the goods have appliance has 'Smart' type features, the delivery team do not enable these.

The delivery team, do not demonstrate the functioning of the goods appliance or run test cycles.

All packaging supplied with the appliance will be removed from your premises at the time of delivery (excluding TVs). We do not remove merchandise labels from the appliance. The delivery team cannot return at a later time or date to collect packaging.

The delivery team will also take away an appliance of similar type and size to the one purchased. This old appliance must be disconnected, removed from the cavity, emptied and cleaned ready for transport. If this is not completed prior to the driver arriving, we may not be able to complete the premium delivery service.

At your request, in lieu of removal we will relocate your old appliance on your premises, providing it is safe and reasonable to do so however the delivery team will not reconnect it. The delivery team will not load the goods old appliance onto your vehicle.

Please note: Under no circumstances do delivery teams mount goods the appliance to walls or to cabinetry, even if this is to an existing fixture.

Your order may be delivered in one of two ways:

1. Our Driver – We'll contact you in advance to confirm a delivery and time.

The appliance will be delivered to your premises and placed in the room of your choice. If the goods are appliance is unable to be safely delivered or placed in the room of choice e.g. too large, please provide the delivery team with an alternative location at the same address to safely and securely place the goods appliance.

For other products we use Australia post and Team Global Express, you will receive notification with tracking details from the store once your item has left. These deliveries will not be left at your door unless someone is home and you may need to pick this up from a distribution centre/ or local post office if you are not home to accept your delivery.