How long do I have to collect my Click and collect order? An SMS will be sent to you reminding you that your order is ready for collection. If your item/s are not collected within 28 days, your order will be cancelled, and the purchase will be refunded back to the original payment method. Read Full Article
What do I need to bring to collect my order? Important: Only the person whose name appears on the confirmation email, or the person you nominated when making the online order, can pick up your order in store. You or the nominated person must bring with them: Your order confirmation email. A current Australian Driver’s License, current Passport or approved photo identification. If you paid by PayPal – you must also bring the PayPal confirmation email that includes the transaction ID. Read Full Article
Why is Click & Collect showing as 'unavailable’? If the Click and Collect option is unavailable online, then the item is not readily stocked in store and cannot be purchased online for pick up. This may be due to the product being a special-order item or a clearance range Read Full Article
How will I know when my order is ready for collection? You will receive an order confirmation email and a SMS when your order is ready for collection. Read Full Article
What is Click & Collect? Click & collect is a convenient, cost-effective option for customers who live or work near one of The Good Guys stores and may not want an item to be delivered, or who would prefer not to pay for delivery. Customers can simply pick up in store at a convenient time that suits them after the order has been accepted and a ‘Ready for Pick Up’ notification received. Read Full Article